Questions
Frequently Asked Questions
5.0· 106 Google reviewsThe published terms, in plain language. If your question is not here, call or email at any hour.
- Houston and the San Francisco Bay Area
- Flight tracking and free waiting time
- Open 24/7, every day of the year
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Prefer to talk? Call (855) 525-6622, any time.
At a glance
The short version
- Free waiting time: 60 minutes on domestic airport arrivals, 90 on international, 15 minutes at other pickups
- Hourly service: any vehicle, three-hour minimum
- Free cancellation: 24 hours before pickup for sedans, SUVs and vans; 72 hours for minibuses and coaches
- Payment: card pre-authorized at booking, charged after the trip
- Included on every trip: complimentary WiFi and bottled water
- Price: shown in the booking system; 20% gratuity and all fees included, no surprises
- Hours: open 24 hours a day, 365 days a year
What riders say
Rated 5.0 by our riders.
Average of 106 reviews on Google
“Great experience. The driver was very professional and car was very clean. Superior in every way compared to the rideshare companies.”
“Excellent service for a reasonable rate. And we appreciated the late night pickup at 1am. Will definitely book again.”
“Timely. Polite. Expert. No reason to hire someone else.”
Questions
All questions
How do I book?
Book online through the LimoLane reservation portal, call (855) 525-6622, or email info@limolaneinc.com. You can book for yourself or on behalf of someone else.
When is my card charged?
LimoLane places a pre-authorization on your card when you book and charges it after the trip has taken place. If you cancel within the free cancellation window, the authorization is released and you are not charged.
What is included in the price?
Every trip includes complimentary WiFi and bottled water, and the price shown in the booking system already includes a 20% gratuity and all fees, so there are no surprises.
What is the cancellation policy?
Sedans, SUVs and business vans can be cancelled free of charge up to 24 hours before pickup. Minibuses and coaches can be cancelled free of charge up to 72 hours before pickup. Later cancellations are charged the full agreed amount.
Can I book a vehicle by the hour?
Yes. Every LimoLane vehicle can be booked by the hour, with a minimum of three hours. The hourly rate depends on the size and model of the vehicle.
How long will my chauffeur wait?
LimoLane includes 60 minutes of free waiting time for domestic airport pickups, 90 minutes for international airport pickups, and 15 minutes for all other pickup locations.
Is LimoLane open on holidays?
Yes. LimoLane operates 24 hours a day, 7 days a week, 365 days a year.
Are the vehicles licensed and insured?
Yes. All LimoLane vehicles are fully licensed and insured.
Does LimoLane track my flight?
Yes. LimoLane tracks arriving flights, so your chauffeur knows when you actually land rather than when you were scheduled to.
Can LimoLane provide a child car seat?
Yes. Child car seats are available on request. Tell us the age of the child when you book so the right seat is fitted.
Which airports does LimoLane serve in Houston?
Both: George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU).
Where is LimoLane located in Houston?
LimoLane has no walk-in office; we come to you anywhere in the Houston area, 24/7.
Does LimoLane provide transportation to NRG Stadium and the Houston Rodeo?
Yes. LimoLane provides chauffeured cars to NRG Stadium events and the Houston Livestock Show and Rodeo, booked by the hour or as a round trip.
Can LimoLane drive from Houston to Austin?
Yes. LimoLane provides long-distance transfers between Houston and Austin, from the city or directly from IAH.
Which airports does LimoLane serve in the Bay Area?
Three: San Francisco International (SFO), Oakland (OAK) and San Jose (SJC).
Where is LimoLane located in San Francisco?
LimoLane has no walk-in office; we come to you anywhere in the Bay Area, 24/7.
Does LimoLane offer Napa wine tours from San Francisco?
Yes. LimoLane provides chauffeured cars and Sprinters for Napa Valley wine tasting days, normally booked by the hour so the vehicle stays with you between wineries.
Does LimoLane operate outside Houston and the Bay Area?
Yes. In other cities LimoLane arranges chauffeured service through approved partner operators, and you book and manage every leg with LimoLane.
More detail: airport transfers · the fleet · cities we serve.
Still have a question?
Where to, and when?
Call us any hour on (855) 525-6622. We answer 24 hours a day.